At SmoothStar, we've created a size selector to help our customers choose the right SmoothStar based on height, weight and surf stance. Please review this article to check which board is right for you.
Does my surfing level determine which board I should use?
No, board selection is made based on your height and weight, just like a surfboard.
Is wheel size important?
Just like choosing different sized fins for your surfboard, different sized wheels will deliver different performance for your SmoothStar. Wheel size is best chosen based on your weight, however, depending on what surface you are using your SmoothStar on (smooth or rough), or what you are trying to achieve (more hold or slide), you can change the wheel size of your SmoothStar accordingly. Read our article on SmoothStar wheel customisation for more information.
Do I need to know how to skate to ride a SmoothStar?
No, you do not need to know how to skateboard to use a SmoothStar. SmoothStar is not a skateboard but a surf trainer and has very little to do with skateboarding. With every SmoothStar purchase you are sent links to instructional videos. We also have specific SmoothStar coaches and events that can assist you and improve your riding. Find a SmoothStar coach here. Discover SmoothStar events here.
Will my SmoothStar board come fully assembled?
Yes, all purchases of SmoothStar complete boards come assembled. If you just purchase an individual deck, it will not come with any other SmoothStar components.
Can I test ride a SmoothStar board?
Yes, you can test ride a SmoothStar. Some of our stockists offer test riding on our boards. We do not currently offer board test riding from our European head office.
If you have any questions or concerns about our boards, please contact our customer support team on info@smoothstar.cl for Chile. Our helpful staff will be more than happy to guide you through the functionality of our boards and any other concerns. You may also choose to watch or read reviews online.
Can I customise my SmoothStar at checkout?
At the moment, SmoothStar does not have the facilities to enable customisation at checkout, however we are looking to add this option in the future.
What sort of trucks do SmoothStar use?
SmoothStar uses a standard skate truck on our boards. Upgrading the trucks to a more expensive skate truck or specialist truck brand will make no functional improvement to the way your SmoothStar performs.
The New Thruster D Technology
Why did SmoothStar develop the Thruster D?
The original thruster was created with older production techniques which have since improved. The technology has evolved since Thruster 1, this includes: Stress testing, CAD, deeper analysis of stress and materials. Fast forward 18 years the engineering and computer design has been used to develop a more modern version which improves on many aspects to make the product stronger, lighter and less maintenance. We have collected data from our surf coaches, surfers and pro surfers to analyse their needs and feedback over almost 2 decades resulting in Thruster D. As years go on our engineers and the product development team consistently work together to redefine how we could make the best surf truck even better.
What is the main difference between Thruster D and Thruster 1?
The Thruster D is overall a more compact system. Thruster 1 had 1 truck bolted on to a turning device, Thruster D is an all in 1 device. It is compact; the axle is in the middle of the front and back bolts that secure onto the board. Resulting in less maintenance, lighter and new decks.
Can I buy just the Thruster D unit?
Unfortunately we do not sell the Thruster D on its own due to the specific requirements of SmoothStar decks, wheels, concaves, position, risers, and wheel base distances. All of these key components are critical factors of simulating surfing on land.
The original thruster was created with older production techniques which have since improved. The technology has evolved since Thruster 1, this includes: Stress testing, CAD, deeper analysis of stress and materials. Fast forward 18 years the engineering and computer design has been used to develop a more modern version which improves on many aspects to make the product stronger, lighter and less maintenance. We have collected data from our surf coaches, surfers and pro surfers to analyse their needs and feedback over almost 2 decades resulting in Thruster D. As years go on our engineers and the product development team consistently work together to redefine how we could make the best surf truck even better.
Can I put the new Thruster D on my old deck?
We would not recommend this as Thruster D reduces the wheelbase considerably. As a result we have had to redevelop all new deck designs and specifications to ensure the same surf feeling.
5 yr Warranty... What's covered and what's not?
The 5 year warranty is based on the strength of the whole aluminium construction. Through extensive testing and engineering iterations the truck is extremely strong but fully functional. The product testing and durability covers all surfing manoeuvres performed on the boards.
The 5 year warranty excludes:
- Breakage from being hit or run over. - Loosening the Thruster nut. - Tightening the spring so it is completely compressed to function like a normal skateboard truck. - Exposure to the weather which could cause rust. - Wilful and malicious damage. - Normal wear and tear. - Modifications to the board. - Any board which has been purchased second hand. This includes demonstration boards. - Improper storage or use in wet conditions. - Breakage to the deck, including snaps, cracks and delaminatitns - Improper assembly, adjustments, tampering or repairs. - Improper installation of accessories. - Improper alterations or maintenance. - Abuse or neglect of the product - Intentional and deliberate attempts of breakage. - Standard maintenance issues such as corrosion/dirt buildup and lubrication.
Normal wear and tear, including but not limited to: - Tail and nose wear from dragging the nose and tail on the ground. - Boards snapped by careless use. - Minor pressure cracks. - Edge chipping from ground, curbs or walls. - Wear from repetitive ground or obstacle contact. - Warping from exposure to heat, rain, snow or immersion in water - Decks exposed to excessive moisture, i.e. decks ridden in the rain, mud, puddles, or snow. - Improper assembly of accessories or decks that have been modified including re-drilling of truck holes or re-shaped. - Decks run over by any motorised or un-motorised vehicle.
Please note that all skateboards are liable to break through normal use and abuse. This is true of any gear used for extreme sports due to the strong forces placed on equipment. We do not replace broken decks or decks with pressure cracks. Most board snaps and cracks occur when one or both feet are positioned in the wrong spot while doing 'tricks"and not as a result of a manufacturing fault.
We do not cover damage or defects caused by transport, loading, unloading, dropping, out of water handling or similar and they have 3 days to report once the item arrive if not claim will be deem unacceptable
What's the deal on lifetime spring warranty?
Any breakage or snapping of the spring is covered under warranty. Compression of the spring is normal and can be adjusted over time with the allen key (provided with every board).
Do I need to replace my spring?
No, the spring should last as long as your board does.
I own a Thruster 1 complete board and just bought a new Thruster D and it feels much tighter. Why?
NThis is a normal feeling and reaction. Thruster D was designed to be a tighter feeling but with approximately 20 hours of riding, the spring compresses by a few millimetres and is then considered worn in.
When do I need to tighten the spring?
As you ride over many hours, days, weeks and years, the spring will compress making the board feel looser. Most of our riders prefer this looser feel, however some others like a tighter feel and can therefore tighten it up.
Can I loosen the Spring?
You cannot loosen the spring when the board is new. This is the factory setting and it is at its loosest point. On the advanced adjustment system the silver washer is already wound close to the end of the bolt held in place by a worm screw. Please do not unwind beyond this point.
What is the advanced adjustment system?
A system which allows unlimited fine tuning with no lost tension overtime. An extra bearing delivers super smooth action and minimises wear. Additional tension arm support provides extra strength as pressure on the spring increases. Overall result is a more compact system with 15%-20% more hold and drive.
If I accidentally unscrew or untighten the thruster nut, what will happen?
Unfortunately the warranty is void. This will also loosen the factory setting.
Are the decks different on Thruster D?
Yes, the Thruster D models are smaller. This needed to be done with the placing of the Thruster. The wheelbases are the same as Thruster 1.
Is the original Thruster going to be made?
Yes, the Thruster D models are smaller. This needed to be done with the placing of the Thruster. The wheelbases are the same as Thruster 1.
Why should I buy the original Thruster over the Thruster D?
For those watching where their bank account, Thruster 1 is a great option.
Are there any maintenance videos on the Thruster D available?
At this stage as it's a new product there is no need or demand for maintenance videos. The engineering of the Thruster D has eliminated many maintenance requirements of Thruster 1. We will collect issues from customers and eventually produce a series of thruster D videos for customers to watch and dissect. We welcome any feedback or any questions for Thruster D please contact SmoothStar with any issues through the normal support channels. The customer support team has been testing and riding Thruster D for over 3 years and is very familiar with all components.
SmoothStar Maintenance
How long will my SmoothStar last?
Your SmoothStar has been designed for extreme longevity. Provided you maintain the lubrication and periodic maintenance of the Thruster and board, your SmoothStar will provide many years of enjoyment.
How do you service the Thruster?
If you would like SmoothStar to service your Thruster, please purchase a SmoothStar Recondition Service, using this link. Your Thruster will be returned to you with an additional 12-month warranty. It is possible to service your SmoothStar Thruster at home. Please watch and follow the instructions in our video, How to Service and Maintain your SmoothStar.
Why is there a squeaking noise and how can it be fixed?
Squeaking coming from the Thruster mechanism is common and can be solved easily in a few seconds. The squeaking is not dangerous or damaging to your SmoothStar so there is no need to be worried!
Unfortunately, we cannot provide this oil with purchase due to the long distance it must travel to get to customers. Imagine if oil was everywhere inside the box!
To fix this problem, tip the board on its side and apply a little lubricant on the front and end of the spring inside the Thruster. Please use machine oil or sewing machine oil which is readily available in hardware stores. Don't use WD-40 as it is too light to lubricate this part effectively.
Why did I get a spare rubber part with my SmoothStar purchase?
We provide a spare rubber pivot cup for the back truck with every purchase of a complete SmoothStar. Just like the rubber on the wheels of a car wearing down over time, the pivot cup on the back truck will receive the most wear over time. This is due to the additional pivoting force exerted on the back truck.
What SmoothStar components can wear out over time and which spare parts might I need?
Bushings, wheels and the pivot cup on the back truck are all components that can wear out over time. You can easily replace these at home. All spare parts can be purchased direct from the SmoothStar website.
Shipping
How long does it take to ship within Chile?
The shipping information below relates to orders made before 9am Monday to Friday. No orders are processed by our warehouse on weekends.
When will I get my tracking number?
After ordering your SmoothStar online, you will receive your tracking number within 24 - 48 hours (Monday-Friday). Tracking details will be sent to the email you used to purchase your SmoothStar. Please check your junk folder if it doesn't appear in your email inbox.
If you do not receive your tracking number from SmoothStar within 72 hours (business days only), please contact SmoothStar support on info@smoothstar.cl
How do I track the delivery of my item?
After ordering your SmoothStar online, your tracking number will be sent to your email address. Follow the instructions within the email.
How much does shipping cost?
Please note the below prices may fluctuate due to fuel surcharges.
Stockists & Retailers
How do I become a SmoothStar stockist or distributor?
SmoothStar products have been specifically created as a surf trainer to improve surf progression. Our products are to be used this way rather than to be identified as a skateboard and lifestyle product.
To become a SmoothStar stockist, you must meet the minimum requirements of selling surf related hardware. If you would like to apply to become a stockist, please contact support@SmoothStar.com.au in Australia or support@SmoothStar.com in Europe.
To become a distributor, we prefer that you have a background of distributing technical surf hardware. Minimum order volumes apply. If you would like to apply to become a distributor, please contact support@SmoothStar.com.au in Australia.
Does SmoothStar discount their products?
As a functional surf trainer, SmoothStar is not affected by fashion or seasonal changes. Our products are always in demand worldwide so we rarely offer discounts.
Is SmoothStar available on eBay or Amazon?
SmoothStar does not support dedicated online retailers such as Amazon, eBay, SurfStitch and Blue Tomato etc as it is difficult to incorporate SmoothStar brand and selling guidelines.
How should I display SmoothStar in my shop?
SmoothStar boards are generally displayed vertically so customers can easily identify the difference in sizes. For more information on how to display SmoothStar in your surf shop, please refer to your account manager.
Distribution
What sort of distribution is available?
SmoothStar has a worldwide distribution network. We mainly focus on exclusive distributions and fostering close relationships with our distributors.
To become a distributor, we prefer that you have a background in distributing technical surf hardware. Minimum order volumes apply. If you would like to apply to become a distributor, please contact support@SmoothStar.com.au in Australia.
What countries are currently covered by pre-existing distribution relationships?
We currently have distribution partners in Australia, China, Chile, Costa Rica, France, Peru, Poland, Portugal (non-exclusive), New Zealand, Norway, Mexico, Russia (non-exclusive), South Africa, South Korea and Taiwan.
Warranty & Return Policy
SmoothStar’s reputation is built on high quality and performance products that we stand behind with full confidence. Since the company's inception in 2004, we receive very few warranty claims compared to the volume of products manufactured. Since 2018, we receive less than 20 20 genuine warranty claims worldwide per year. This excludes any 3rd party damages such as logistic companies damaging the products during transport.
Should you experience a defect or lack of compliance in a SmoothStar product, it may be covered under the SmoothStar Warranty however we encourage you to review the below details on what is and what is not covered, before submitting a warranty claim.
What is covered under the SmoothStar warranty?
SmoothStar Warranty is valid for 12 months in Chile from date of purchase. Please make sure you keep your receipt. SmoothStar warranty is non-transferable.
A 3 month warranty extension is available for all territories:
Download the SmoothStar app on Apple App Store or Google Play
Register your purchase
Watch the maintenance SmoothStar videos
If SmoothStar decks are well maintained and the SmoothStar Thruster well lubricated, the SmoothStar will last well beyond the warranty period - Please review all SmoothStar maintenance videos.
In case of a genuine SmoothStar warranty, only defective components will be repaired. In special circumstances, the component will be replaced. Under no circumstances will the whole complete SmoothStar board be replaced.
If your item is not covered by warranty we will issue you with a quote via email following assessment.
In all instances, SmoothStar warranty is void if the nut on the Thruster is tampered with or turned. This is clearly indicated on every Thruster in all territories with a yellow warning sticker. Do not touch this component under any circumstance. In almost all cases, official SmoothStar repairers can identify whether the nut has been tampered or adjusted.
What is not covered under the SmoothStar warranty?
General wear and tear from use:
Dents and scratches to the deck, trucks, or wheels
Worn grip tape & air bubbles
Wheels that have worn down from use
The rubber on trucks
Damage from direct impact:
SmoothStar is a surf trainer not a trick skateboard. It is not designed for direct impact to rails, concrete, curbs, walls, ramps or any other structure. If you regularly ride skate bowls and want to protect your SmoothStar deck, it is recommended to purchase nose or tail deck protectors.
Any delimitation or splitting of the wood layers or glue.
Damage to the Thruster from: Tampering with or turning the nut on the Thruster instantly voids the SmoothStar warranty. If you have adjusted this nut and you are seeing subsequent damage, you have three options:
Attempt to fix the Thruster mechanism yourself. See below maintenance video for details. Additional parts are available for individual purchase if needed.
Purchase a new Thruster - This option is only available for existing customers. Please contact SmoothStar at support@SmoothStar.com
Send the Thruster to SmoothStar (recommended) for Thruster reconditioning via 5x service centres. A SmoothStar support agent will provide the service centre address for the respective region after purchase.
Send the Thruster to SmoothStar for Thruster reconditioning.
Tightening the spring in the Thruster too tight. The SmoothStar Thruster is designed to be loose and not tight and stiff like a skateboard truck. It is not recommended to tighten the spring too tight. This will create too much strain on the internal tension arm which can cause cracks and damage which will not be covered under warranty.
Shipping costs for warranty items
It is the responsibility of customers to pay for all shipping and handling costs when returning items to SmoothStar for warranty inspection. If SmoothStar determines the warranty claim to be genuine, we will reimburse all related shipping costs. We ask that you retain all shipping receipts and invoices as no shipping costs can be reimbursed without them. To be reimbursed shipping must be sent only via standard post, not express.
Instructions for processing a warranty claim
If you purchased your SmoothStar through a retailer, it is still recommended that you process your warranty claim directly with SmoothStar. To process your warranty claim, you must make prior contact to our customer service in your respective territory. Please use the following links: SmoothStar Chile A customer service representative will contact you and request more information including images and video to show the issue. Your warranty claim will be approved or declined based on the information provided. If approved, you will be requested to fill in an online warranty form and instructed to ship the component in question to your nearest service centre.
How to package your complete board for shipping a warranty claim to SmoothStar
Ensure the item is packaged so it will not get damaged in transit. Include your support ticket number, name, address, contact number, email address, where you purchased it (what surf shop / online etc), as well as a brief description of the issue. Please include a copy of your receipt or proof of purchase if your item is within the warranty period. If your item is not covered by warranty we will issue you with a quote via email following an assessment.
How to package your Thruster for for shipping a warranty repair or replacement within Chile
First, you should have lodged your warranty claim with SmoothStar using the Google Form.
If your board is covered under warranty as confirmed by SmoothStar, you will be given the nearest repair centre in Chile.
Remove the truck and Thruster from your SmoothStar Deck and then remove the Thruster from the truck. Please see this video:
Note: Please only send the Thruster, not everything, otherwise we will not refund postage costs. Postage must be economical and not express to get reimbursed.
Ensure the item is packaged so it will not get damaged in transit. Include your support ticket number, your name, address, contact number and email address as well as a brief description of what the issue is. Please include a copy of your receipt or proof of purchase if your item is within the warranty period. If your item is not covered by warranty we will issue you with a no obligation quote via email following assessment.
Support & Help
What support does SmoothStar offer?
SmoothStar has a dedicated support team available to support you with any questions you might have about our products. If you have any doubt about which product is right for you, we highly recommend you contact us. Alternative options of support are: Via email support@SmoothStar.com Via WhatsApp by phoning +61 (0) 415 360 450 Via Facebook messenger via https://www.facebook.com/SmoothStarskate
We do not offer reliable support via Instagram Messenger.
What languages does SmoothStar support?
At SmoothStar, we support the following languages: English Spanish Portuguese Japanese
Our website is also translated into German and French.
Can I speak to SmoothStar Support over the phone?
Yes. We are available within the working hours of 8am-5pm AEST (Sydney time) Monday to Friday. Please call +61 (0) 415 360 450
Surf Coaching
Does SmoothStar offer surf coaching?
Yes. SmoothStar coaching is available and open to any level. You can find information on upcoming SmoothStar coaching events in your area by signing up for notifications on our website.
Can you recommend a surf coach in my area?
You can search for SmoothStar approved and recommended coaches in your area on our website. For
How do I become a SmoothStar coach?
SmoothStar is by far the most recognised and established on-land surf tool within the surf coaching framework. If you are already a certified surf coach and would like to become a SmoothStar coach or incorporate SmoothStar into your surf school, please apply via this page.
How can I add SmoothStar to my surf school?
SmoothStar is by far the most recognised and established on-land surf tool within the surf coaching framework. If you are already a certified surf coach and would like to become a SmoothStar coach or incorporate SmoothStar into your surf school, please apply via this page.
Do you have video tutorials?
SmoothStar will soon have various training material to help people improve their surfing on land. Stadby for details.
SmoothStar will soon have various training material to help people improve their surfing on land. Stadby for details. For a range of SmoothStar support videos and video tutorials please download the SmoothStar app on the App Store or Google Play free of charge or go to our YouTube channel.
Do you provide public training clinics?
Yes. SmoothStar runs free public events open to any level. You can find information on upcoming SmoothStar coaching events in your area by signing up for notification on our website.
Do you provide private training clinics?
Yes. You can arrange a private training clinic with one of our SmoothStar recommended coaches. To locate a coach please get in touch with SmoothStar Chile.
What is the best way to travel with my SmoothStar?
The best option is to take the Thruster and back truck out and put them in your luggage (we recommend you put them inside a sealed bag to avoid any oil contamination on your clothes). In most cases, you will be able to take your board with you as part of your carry-on luggage. Before you travel, check with your airline to ensure your carry-on bag complies with airline requirements.
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